Channel Manager: Sales & Service (FAIS)

To provide strategic and operational leadership to a large or complex branch (or multiple service points), delivering sustainable growth, transformation objectives, strong governance, and exceptional customer outcomes in line with the bank’s strategy. Deliver branch commercial outcomes. Manage cash, devices, audits and compliance. Lead sales, service, and digital adoption. Represent the bank in the community. Develop future leaders.

Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration

KEY FOCUS AREAS

Lead nodal operations with accountability for people, process, and performance.

Drive commercial growth and service excellence across multiple (SSO’s)

Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.

Strengthen compliance and operational integrity in civic services.

Inspire and empower teams to deliver exceptional customer experiences.

Expand market presence through oversight of RIB and External sales.

Harness technology to optimize efficiency and innovation.

Build resilient, high-performing teams aligned to strategic goals.

Ensure delivery of all performance targets with commercial focus.

Champion operational leadership that advances Africa’s service landscape.

ACCOUNTABILITIES:

Strategic Leadership

Translate regional and national strategy into branch execution

Drive transformation, digital adoption, and inclusion initiatives

Position the branch as a trusted financial partner in the community

Business Performance

Full Branch P&L accountability (where applicable)

Deliver growth, profitability, and productivity targets

Optimise multi-channel and integrated service models

People & Culture

Lead senior branch leadership and management teams

Build a leadership pipeline and succession plans

Foster ethical leadership, engagement, and accountability

Risk, Compliance & Governance

Overall accountability for branch risk, conduct, and regulatory compliance

Manage audits, governance forums, and material risk events

Ensure strong control environments and TCF adherence

External & Internal Stakeholder Management

Engage key clients, community structures, and external partners

Act as a brand ambassador for the bank

Customer Experience:

Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers

Promote efficient service, alternative banking channels,

Upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment