Branch Administrative Lead | Richards Bay

Ampath is seeking a Branch Administrative Lead to oversee and coordinate administrative operations within a laboratory and/or Care Centre environment. This role is responsible for leading the administrative team, ensuring seamless workflow execution, maintaining high standards of quality and compliance, and driving operational performance to support exceptional service delivery.

What You Bring:

Qualifications:

Grade 12.

While a formal management qualification is not required, demonstrated leadership capability and the ability to lead and motivate teams are essential.

Experience:

Minimum of 3 years' experience in an administrative role.

Significant experience managing workflows in time-critical operational environments.

Previous exposure to pathology laboratory, healthcare, or Care Centre environments will be advantageous.

Proven ability to coordinate people, processes, and priorities while meeting operational deadlines.

Demonstrated experience leading, supervising, or supporting teams to achieve performance objectives.

Skills and Competencies:

Proactive problem-solving skills with the ability to identify and address operational challenges before they escalate.

Strong workflow coordination and organisational skills.

Exceptional attention to detail and commitment to quality.

Ability to build and maintain positive professional relationships.

Strong customer service orientation with a focus on stakeholder satisfaction.

Excellent verbal and written communication skills.

Effective time management and multitasking ability.

High levels of discretion and confidentiality when handling sensitive information.

Strong computer literacy and ability to utilise business systems and Microsoft Office applications effectively.

Basic business acumen with an understanding of operational and financial drivers that influence laboratory performance.

As the Branch Administrative Lead, you will play a critical role in ensuring that all administrative functions support the efficient operation of the laboratory and Care Centre. You will provide leadership to the administrative team, optimise processes, monitor performance, and ensure that operational objectives are achieved while delivering an outstanding customer experience.

Hours of Work: 40 hours per week

Work Week: 5 day per week

Shift Type: Day shift

What You Will Do:

Perform and oversee routine administrative activities to ensure the smooth and efficient day-to-day functioning of the laboratory and/or Care Centre.

Manage and monitor administrative workflows, ensuring activities are organised, prioritised, and executed efficiently to support timely specimen processing and accurate result delivery.

Provide leadership and direction to the administrative team through effective task allocation, coaching, performance management, and continuous feedback. Drive accountability, align team objectives with business goals, and foster a positive culture focused on excellence and customer service.

Support workforce planning and people administration by partnering with the Area Lab/Phleb Manager and People Partner team. Coordinate recruitment activities, monitor staffing requirements, manage leave processes, complete HCM system activities, and facilitate disciplinary processes in accordance with company policies and employment legislation.

Prepare, analyse, and present administrative performance and trend reports, enabling informed decision-making, operational improvement, and effective resource management.