Branch Administrator | Newcastle

Ampath is looking for a dedicated Branch Administrator to provide vital administrative and operational support within our laboratory and Care Centre environment. In this role, you will ensure the accurate, timely, and efficient completion of administrative processes that support specimen handling, patient service delivery, and overall branch operations.

• Qualifications
• Required :
• Grade 12
• Experience
• Required :
• 2 or more years of administrative experience.
• Experience within a pathology, healthcare, or medical environment will be advantageous.
• Strong organisational skills and a high level of attention to detail are essential.
• Knowledge, Skills and Attributes
• Required :
• Ability to perform routine administrative tasks accurately and consistently.
• Strong attention to detail and commitment to quality standards.
• Ability to follow procedures, policies, and operational guidelines.
• Proficiency in using IT systems and standard office applications.
• Ability to identify, resolve, or escalate routine administrative issues appropriately.
• High level of discretion and professionalism when handling confidential information.

As a Branch Administrator, you will play a key role in supporting the day-to-day administrative functions of the Care Centre and laboratory environment. Your work will contribute to seamless patient experiences, accurate data management, efficient specimen processing, and compliance with operational requirements. This role is ideal for an individual who enjoys working in a structured environment, thrives on accuracy, and takes pride in delivering professional support to patients and colleagues.

Hours of work: 45 Hours per week

Work week: 6 Days (Including weekends and Public Holidays)

Shift type: Day Shift (Rotating)

What You Will Do (Role Impact)

Perform Accurate Administrative Processes

Support the smooth running of branch operations by completing routine administrative tasks with precision and efficiency.

Key responsibilities include:

Capturing patient and test information accurately on Meditech.

Updating and amending requisitions, including adding tests and correcting information.

Conducting audit checks and correcting data discrepancies on Meditech.

Printing and actioning error logs and outstanding reports.

Identifying and reporting problematic requisitions for resolution.

Maintaining documentation, records, and correspondence in line with operational requirements.

Deliver Exceptional Patient and Customer Service

Create a positive experience for patients and stakeholders through professional and courteous interactions.

Key responsibilities include:

Welcoming and assisting patients visiting the Care Centre.

Supporting patients with the completion of Specimen Request Forms (SRFs).

Performing upfront logging and benefits checking.

Responding to incoming calls and routine enquiries professionally.

Assisting with account and billing-related queries.

Processing card and cash payments accurately.

Generating pro forma invoices when required.

Support Laboratory Operations

Contribute to the efficient flow of specimens and operational processes through key administrative and preparatory activities.

Key responsibilities include:

Receiving specimens and verifying them against test requests.

Labelling, batching, and preparing specimens according to established protocols.

Ensuring specimens are correctly prepared for onward processing.

Assisting with the delivery of reports to doctors, wards, and other stakeholders as required.

Supporting workflow efficiencies to ensure uninterrupted service delivery.