Phlebotomy Lead | Potchefstroom

As a Phlebotomy Lead, you will play a key role in ensuring quality patient care, inspiring team success, and delivering outstanding service across the Care Centre.

Qualifications

Relevant HPCSA-recognised Phlebotomy, Nursing, or related healthcare qualification.

Current HPCSA or SANC registration.

Experience

Minimum of 3 - 5 years' experience as a Phlebotomist or in a similar role within a pathology environment.

Knowledge & Skills

Advanced knowledge of phlebotomy procedures.

Knowledge of the Occupational Health and Safety Act.

Basic proficiency in Microsoft Outlook, Windows, and Excel.

Strong communication, organisational, and problem-solving skills.

Ability to lead, motivate, and develop teams.

Sound numerical and computer literacy skills.

Commitment to delivering excellent patient and customer service.

Advantageous

Knowledge of Meditech and relevant labour legislation.

Understanding of people management, performance management, and employee development.

Knowledge of budgeting, cost control, and financial management principles.

Strong business and financial acumen.

The Phlebotomy Lead is responsible for overseeing the day-to-day operations and performance of the phlebotomy team within the care centre, ensuring service excellence, operational efficiency, quality compliance, and exceptional patient care. This role plays a key part in leading, developing, and supporting team members while ensuring that business objectives, quality standards, and customer experience expectations are consistently achieved.

Hours of work: 45 hours per week

Work week: 5 days (including weekends)

Shift type: Day Shift

Your day to day will entail:

Lead the day-to-day operations of the Care Centre to ensure efficient, high-quality service delivery.

Monitor operational, quality, and compliance standards, including accreditation and audit requirements.

Manage staffing, scheduling, resources, and costs to support operational and financial objectives.

Recruit, coach, develop, and motivate employees to build a high-performing team.

Drive performance management, employee engagement, and a culture of continuous improvement.

Monitor and report on key operational, quality, financial, and people-related metrics.

Foster a patient-centric culture that prioritises exceptional customer service and care.