Area Phlebotomy Manager | Klerksdorp

Ampath is seeking an experienced Area Phlebotomy Manager to oversee multiple Care Centres within a designated cluster, ensuring operational efficiency, quality service delivery, financial sustainability, and exceptional patient experiences.

What You Bring:

Qualifications:

Relevant Phlebotomy or Nursing qualification.

Current HPCSA or SANC registration.

Management qualification or leadership certification will be advantageous.

Experience:

Minimum 3 years' experience as a Phlebotomy Lead or in a similar operational leadership role within a pathology environment.

Proven experience managing people, quality standards, operational performance, and expenses within a Care Centre environment.

Up to 6 years' experience working in a Care Centre within a pathology setting.

Valid South African driver licence code B

Knowledge & Skills:

Technical & Regulatory Knowledge

Knowledge of Microsoft Office applications.

Sound understanding of HPCSA regulations.

Knowledge of BCEA, Employment Equity Act, and Occupational Health and Safety legislation.

Knowledge of audit requirements, accreditation standards, and quality management systems.

Understanding of people management principles, employee development, and workforce optimisation.

Knowledge of financial planning, budgeting, cost control, and reporting.

Key Competencies

Strong leadership and people management skills.

Excellent planning, organising, and decision-making ability.

Strong business and financial acumen.

Analytical and problem-solving capability.

Customer-centric mindset with a commitment to service excellence.

Ability to drive change and continuous improvement initiatives.

Effective stakeholder engagement and relationship-building skills.

Computer Skills

Proficiency in the effective use of computer technology and business systems.

Communication Skills

Excellent verbal and written communication skills in English.

Numerical Skills

Ability to analyse data, perform calculations, and draw logical conclusions from operational and financial information.

Business Acumen

Ability to understand key business drivers and external factors affecting laboratory and Care Centre performance.

Financial Acumen

Strong understanding of financial management principles and the ability to identify cost-effective operational solutions.

As the Area Phlebotomy Manager, you will be responsible for the performance and operational success of multiple Care Centres within your allocated area. You will lead and support Phlebotomy Leads, oversee operational processes, monitor quality and financial performance, and ensure that Care Centres consistently achieve operational goals while maintaining the highest standards of patient care, compliance, and service excellence.

Hours of Work: 40 hours per week

Work Week: 5 days per week

Shift Type: Day shift

What You Will Do:

Operations Management & Process Improvement

Lead and oversee the operations of multiple Care Centres to ensure alignment with business objectives and operational targets.

Drive the implementation of organisational strategies, policies, and operational processes across the cluster.

Ensure quality management systems are effectively implemented, maintained, and continuously improved.

Identify operational inefficiencies and implement innovative solutions that improve productivity, service delivery, and cost effectiveness.

Monitor customer experience metrics, including NPS and CSI, and implement corrective actions where necessary.

Review quality reports and ensure timely resolution of identified issues.

Support Care Centre teams during internal and external audits to ensure ongoing compliance and accreditation readiness.

Budget & Financial Management

Develop, monitor, and manage cluster budgets to optimise financial performance and resource utilisation.

Track growth, profitability, operating expenses, and capital expenditure across the cluster.

Identify financial risks and implement initiatives to improve revenue, manage costs, and enhance profitability.

Analyse financial trends and performance indicators to support sound business decisions.

Guide and support Care Centre Leads in achieving budget targets and identifying opportunities for cost savings and revenue growth.

Ensure compliance with labour legislation through effective workforce planning and management of overtime and flexible workforce arrangements.

Prepare quarterly performance reports highlighting key trends, achievements, risks, and opportunities.

Leadership & People Development

Build and maintain a high-performance culture focused on accountability, collaboration, and service excellence.

Coach, mentor, and develop Phlebotomy Leads to strengthen leadership capability and business acumen.

Communicate organisational goals, expectations, and operational priorities clearly and consistently.

Drive performance management, employee engagement, and continuous development initiatives.

Promote a customer-centric culture that delivers exceptional patient experiences.

Support talent management and succession planning by identifying and developing future leaders.

People Management

Oversee recruitment and selection activities in line with Talent Acquisition, Employment Equity, and organisational policies.

Ensure optimal staffing levels and effective allocation of resources across Care Centres.

Manage workforce planning requirements while maintaining labour costs within approved budgets.

Partner with People & Culture teams on remuneration decisions and employee relations matters.

Maintain oversight of leave management and HCM-related processes.

Conduct disciplinary investigations and chair disciplinary hearings where required.

Provide guidance and support to direct reports in managing employee relations matters.

Reporting & Stakeholder Management

Produce accurate monthly reports on operational, financial, and quality performance across the cluster.

Investigate performance variances and recommend corrective actions.

Maintain effective communication with Phlebotomy Leads and key stakeholders to drive alignment and execution of organisational objectives.