Relationship Manager

To manage and grow a portfolio of high-value clients by executing the customer relationship management strategy within defined parameters. Contribute to strategic initiatives and translate them into operational plans to drive client satisfaction, retention, and revenue growth. Ensure effective delivery of client services through proactive relationship management and continuous improvement of service standards.

Hello Future, Regional Manager, Merchant Services (MP),

Welcome to FNB, the home of the #playmakers. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Merchant Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

PLEASE NOTE:

This is a lowveld role for Mpumalanga that requires travel to various areas in the lowveld. The successful candidate will be based at our Nelspruit Offices.

Enterprise Space supporting Mid Corp, High Touch and Public Sector Banking

Managing a Team of Relationship Consultants

Reporting to the MS Enterprise Growth Head

Role Purpose:

To lead and manage a regional sales team to achieve sustained book growth by implementing effective sales strategies, enhancing team capability, and driving performance across assigned regions.

You will be an ideal candidate if you

Have a relevant business diploma/degree

Have 5 - 6 years’ relevant sales and relationship management experience

Are efficient on all Microsoft systems – Excel, Word, PowerPoint, Teams (mandatory)

Are efficient on CRM Dynamics and Service Now

Have own reliable transport (essential) – this is a national role that requires travel to various regions

Are not an unrehabilitated insolvent

We can be a match if you are

Analytical

Sales driven

Strong communicator

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Achievement of net profit growth for Group

Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.

Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions

Manage existing clients and grow portfolio through making contact and generating leads

Manage the growth of active customer Account Base to increase client base

Maximise Business Portfolio cross sell opportunities and strengthen client relationships

Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets

Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress

Comply with governance in terms of legislative and audit requirements

Coordinate and facilitate all approved strategic projects.

Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team

Research Market positioning and develop and optimise market intelligence, new business management, advances and management reporting

Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution

Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution

Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data

Manage own development to increase own competencies

Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies