Associate

Job Description

To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience

Hello Future Associate!

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.

Now’s the time to imagine your potential in a role where operational excellence and customer value come together.

Qualification & Experience Requirement

Minimum Qualification: NQF Level 5 Certificate

Preferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services

4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following

Experience engaging customers, managing portfolios, or supporting sales and service delivery

A proactive and solutions‑driven mindset

Ability to identify growth opportunities and contribute to portfolio expansion

Strong organisational and coordination skills

Sound understanding of governance, compliance, and administrative processes

Ability to collaborate across teams and support innovation

You can be a match if you are

Customer‑centric with a high level of professionalism

Operationally disciplined and attentive to detail

Confident engaging with customers and internal stakeholders

Proactive in identifying improvements and delivering solutions

A strong team contributor who values collaboration

Self‑driven and committed to continuous development

Apply now! if you are ready to take the next step in your career as an FNB Points of Presence: Associate, contributing to enhanced customer experiences and sustainable business growth.

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and this information will be kept confidential unless required by law.

Manage resources effectively to support branch performance and business growth

Deliver excellent customer experiences that align with organisational values

Prevent wastage by identifying process improvements to contain and reduce costs

Execute management responsibilities to create a supportive, high‑performance environment

Provide subject matter expertise and thought leadership within your area of specialisation

Ensure compliance with legislative, audit, policy, and governance requirements

Identify opportunities to grow the customer base by attracting creditworthy and profitable customers

Build strong working relationships across teams and functional lines to enhance collaboration and innovation

Improve service delivery processes to meet or exceed customer expectations

Contribute to the development of budgets linked to operational plans, monitor progress, and report variances