FNB Community Advisor

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs

Confidence in guiding customers toward digital and Self‑Service solutions

Ability to identify sales opportunities and support portfolio growth

High levels of accuracy, discipline, and adherence to process

Strong organising, planning, and time‑management capability

Commitment to delivering consistent, exceptional service

You can be a match if you are

Customer‑centric with a passion for delivering exceptional experiences

Motivated by achieving performance targets

Organised and detail‑driven with strong follow‑through

Ethical, compliant, and aligned to governance requirements

A strong team player who builds positive working relationships

Proactive in your learning and personal development

Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.

Serve customers promptly and professionally, ensuring their needs are fully understood

Deliver an excellent customer experience aligned to Balanced Scorecard service standards

Achieve net profit growth through effective sales and service support

Manage the migration of customers from traditional transactions to Self‑Service and digital channels

Grow the active customer account base to expand overall client engagement

Identify and maximise cross‑sell opportunities to strengthen customer relationships

Track, control, and influence sales activities to achieve predetermined sales targets

Track, control, and influence service activities to improve service efficiencies

Provide efficient administration through careful planning, accurate reporting, and timely information updates

Check and verify transactions daily to ensure new business applications are processed and closed within required timelines

Produce accurate and reliable sales and service statistics for management and decision‑making

Comply with governance, legislative, and audit requirements

Uphold FNB’s Golden Rules processes and procedures consistently

Take accountability for self‑development and continuously grow personal capability