Learnership: Car Rental Call Centre Agent, Europcar, Bruma, Zulberg

Job Title: Learnership Programme

Company: Europcar

Location: Bruma, Johannesburg

Job Type: 6 months Fixed term contract

The purpose of this learnership is to provide unemployed youth with practical workplace experience and a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners will gain exposure to call centre operations, including reservations, customer service, rental administration, and sales support.

• Be unemployed and available full-time for the duration of the learnership.
• Be between 19 and 25 years of age (flexibility may apply depending on circumstances).
• Have a Grade 12 (Matric) qualification or equivalent.
• Be proficient in English (additional South African languages will be advantageous).
• Have basic computer literacy (Microsoft Office, email, and internet applications).
• Have a valid driver's licence (advantageous).
• Be willing to undergo criminal and credit checks in line with company policy.
• Be willing to work shifts, weekends, public holidays, and overtime.

Fulfil learnership qualification requirements within prescribed timeframes and standards.

Attend all classroom training sessions and workplace learning activities.

Complete assessments, assignments, portfolios of evidence, and practical workplace requirements.

Answer inbound customer calls professionally and efficiently.

Process rental reservations, amendments, extensions, and cancellations accurately.

Handle customer enquiries regarding vehicle availability, pricing, products, promotions, and company policies.

Provide customers with product and service information.

Resolve customer complaints and escalate complex issues appropriately.

Follow up on customer requests and outstanding queries.

Achieve call quality, productivity, and service level standards.

Maintain accurate customer records and update systems accordingly.

Build positive customer relationships through professional communication.