Agent: Call Center | Europcar, Bruma, Zulberg

Job Title: Agent: Call Center

Company: Europcar

Location: Bruma, Johannesburg

Job Type: Full-time

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time if required to do so.

2 years Customer Service/Call Centre Experience

Grade 12

Driver’s License

Own Transport

Computer Literate

Job Output

Demonstrate a high level of customer service at all times.

Capture and update customer information accurately on booking and CRM systems

Process domestic and international car rental quotations and reservations.

Resolve customer queries and complaints efficiently, professionally, and within SLA

Ensure all reporting data aligns with system records and quality standards

Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.

Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.

General information distribution and after sales service.

Conflict resolution

Record keeping

Liaise with internal departments