Agent: Customer Service | Europcar | Upington Airport

Job Title: Agent: Customer Service

Company: Europcar Car Rental

Location: Upington Airport, Diedericks Street, Upington, 8800 (Airport Building)

Reporting Manager: Jannice Adolph

The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Someone who clearly understands that we are in the service industry and that service delivery is our biggest differentiator when customers choose who to rent from.

We are looking for people with a passion to serve and consistently make customers feel special. This role is an ideal start for someone who is not just looking for a job, but wants to build a career in a challenging, fast-paced, and dynamic environment.

You must know how to remain calm but thrive under pressure and be resilient enough to bring your “A” game every day, no matter how tough conditions are.

Highly energetic and self-motivated – someone who is always eager to learn, and for whom achievement of the team’s results is what makes you tick.

2 year front office/ customer service experience.

NQF level 4 (Matric or equivalent)

Code 8 driver’s license – must have at least 2 years driving experience.

Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.

Making, amending, cancelling and monitoring reservations as required.

Provide excellent customer service, effectively assisting with customer queries.

Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

Responsible for the security and quality control of vehicles and other company property.

Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.

Adherence to good housekeeping and general cleanliness standards for branch environment.

Other duties on request.