IT Business Analyst (Broader Africa)

The purpose of the role is as follows:

The Senior Business Analyst is responsible for bridging business strategy and technology delivery across the Payments & Core platform within Global Markets Technology and Data for Broader Africa. The role ensures that business requirements are translated into scalable, efficient, and compliant technology solutions that support payment processing, settlement operations, data initiatives, and strategic business growth across multiple African markets

Experience Required

Expert knowledge of SWIFT MT/FIN messages and processes

ISO20022 knowledge

Understanding of the FIN/MT to ISO20022 translation mapping

Expert knowledge and experience in SWIFT gpi services

Knowledge of TIBCO integration services

Understanding the various Payment market infrastructures, for e.g., , CBPR, SADC RTGS(SIRESS)

Work experience within Payment’s domain (processing, clearing, Swift)

Knowledge of cross-border payments regulations

Qualifications

A bachelor’s degree in computer science, Information Systems/Technology, Mathematics, Engineering or related discipline is required, or equivalent work experience

Engagement with stakeholders to understand business problems, needs and translate those into detailed business and/or functional requirements that include process, data, people and workflow specifications

Analyse and understand the end-to-end flow of the payments system architecture and consider all touchpoints and impacts when analysing new business requirements or changes to existing business requirements.

Apply business analysis best-practices, consistent with the BABOK principles and standards

Identify and promote optimisation, re-use and standardisation opportunities within Platforms

Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve positive outcomes

Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered

Engage and collaborate with the vendor on suitable solutions for incidents, production issues or new requirements.

Assist with query and complaint management in a timeous manner.

Coordinate and participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications

Ensure all the business requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.

Assist the PM or Platform Lead by advising, investigating, estimating, and calculating costs, timelines, resources and plans approval of the project stage business cases

Ability to extract data and perform data analysis

Facilitate workshops in conjunction with the PM in order to obtain business user requirements

Assist the PM or Platform Lead to generate weekly/monthly or adhoc status reports, using input from project teams for reporting to Project Sponsor.

Perform root cause analysis with stakeholders, conduct interviews or workshops to further evaluate and identify solutions to meet business requirements.

Competencies:

Analysis and attention to detail

Conceptual/Big picture thinking

Problem solving

Customer Service Orientation

Influencing & impact (incl. negotiation)

Knowledge sharing

Process and technological competence