Instructional Designer

Discovery Connect

Instructional Designer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To develop and coordinate effective learning solutions and training content that address skills gaps within Discovery Connect, using innovative digital tools, training simulators and analytics to enhance employee learning and capability.

Key Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

Design and generate engaging training content for Discovery Connect training needs, across multiple platforms.

Build training simulators to support facilitating system training navigation training.

Primary focus would be to fulfill training gaps within Discovery Connect.

Training Facilitation and/or Train the Trainer, a per business needs.

Maintain training content on an ongoing basis.

Co-ordinate Discovery Connect Training needs with other internal/external training providers monthly basis.

Book training rooms and ensure that all training need and requirements are in place.

Measuring the success of content using analytics tools and adjusting strategies based on the data

Report regularly on all training for the month.

Adherence to Copyright and Privacy laws.

Competencies and Skills

Working with people.

Planning and organising.

Delivering results and meeting customer expectations.

Creating and innovating.

Presenting and communicating information.

Persuading and influencing.

Coping with pressure and setbacks.

Adhering to principles and values.

Customer centric.

Empathetic.

Excellent presentation skills.

Knowledge of Learning and Development principles

Instructional design

Learning Management Systems, digital content development

Understanding of AI-enabled learning solutions

Digital content development

Training simulator development

Training coordination and administration

Knowledge of contact centre operations and the financial services environment would be advantageous.

Excellent verbal and written communication skills.

Excellent time management and organisational skills

Communicate effectively with diverse personalities.

A passion for developing high-quality, effective, and engaging learning solutions.

Education and Experience

Matric.

Advanced MS Office Skills.

Education & training qualification (ETDP), specifically Design and Development would be advantageous.

Expertise in Learning Management systems.

Experience with building simulators for training purposes is a requirement.

Financial Industry, Call Centre training related experience advantageous.

Experience with creating training solutions with the use of AI is advantageous.

Instructional design experience within the financial services or insurance industry is advantageous.