Onsite CRM - Sasolmed - Secunda

Provide support with all queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions

Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

• Matric
• Afrikaans (Speak and Write)
• MS Office Knowledge
• Minimum of 12 months Face-to-face customer service experience
• Valid driver’s license and own transport
• Afrikaans speaking (speak, read and write)
• Relevant tertiary qualification
• In-depth knowledge of the Sasolmed product, processes and systems
• Medical Scheme Industry knowledge and Medical Scheme’s Act knowledge

Focuses on customer needs through the resolution of queries

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Presenting and communicating information effectively so as to ensure clear understanding and buy-in

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.

Resolve highly escalated queries swiftly and efficiently

Coordinating own and team’s administration

Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny

Extensive understanding of the Discovery Health Product Benefit and process knowledge

• Time Management
• Verbal and written communication
• Problem solving skills Presentation skills Relating to others