Manage IT infrastructure, resources, servers, workstations, systems, applications, hardware such as switches, all routers and all firewalls in terms of maintenance, configurations and other updates), software, databases, Cisco Telephony, LAN, WAN and ICT Security such DR and Backups and incident management. Manage, coordinate and review access control levels. Compile and provide all monthly and quarterly ICT reports.
Implement and ensure proper maintenance schedule compliance on servers and infrastructure for Server Support and administration, network maintenance and support. Ensure creation and management of VLANs and maintain sufficient connection and communication between networked devices (AD, DHCP, Exchange and Azzure) Assist in the management of the implementation of new projects and in management of project deployments, project updates and reporting. Identify and report potential risks and vulnerabilities in the ICT infrastructure and establish mitigation to reduce those risks.
ICT Administration. Maintains a complete and accurate library (properly indexed) of ICT system related documentation as required, ICT procurement (Expenditure Memo and Terms of Reference), Ensure accurate submission of monthly invoicing to finance for processing, Recommends Vendors for ICT services. R&D new products and solutions.
ICT Projects Management. Budget Management. Assist in managing and co-ordination of all aspects of project planning, budgeting, implementation, monitoring, reporting and evaluation.
Identifies and manages risks related to working environment and project deliverables. Assist the Department Manager with Ad-hock as well as planned projects. Assists with the development of all Department’s business plans.
Supports the department manager in new business development concepts. Monitors processes, systems and schedules on behalf of department manager. People Management.
Manage employees as appropriate within the division to optimize business performance and the underlying service to customers. Conduct Performance Planning Sessions. Track and monitor performance in accordance with policies and procedures and performance planning documentation.
Provides limited one-on-one coaching and mentoring to staff. Identifies and recommends training for ICT training needs.