Senior Desktop Engineer

Applications must be accompanied by a curriculum vitae, certified copies of qualifications and certified copies of identity documentation. Preference will be given to people with different abilities, women and previously disadvantaged individuals to promote Employment Equity within the group. Only shortlisted candidates will be contacted. If you have not heard from us within three months after the closing date, please regard your application as having been unsuccessful.

A Matric Certificate/Grade 12 and National Diploma in Information technology or related field. A+. N+. MCSE, an advantage. ITIL would be an advantage. A minimum of 3 years’ related experience.

2nd Line Desktop Support. Receives calls telephonically or via email with regards to general network, applications and hardware problems / queries. Assists callers with ICT problem resolution (provides 2nd line support).

Escalate to 3rd line where necessary. Retains record of references. Monitors & reviews call status.

Ensures Customer Satisfaction. Ensures Continuous ICT Service Availability, resolves tickets and completes all the relevant fields on each Ticket. Ensures that adequate information has been captured in the description of work & materials used on each Tickets Helpdesk Operations.

ICT Services Coordination. Render and administer high-level ICT services to tenants and other users. Optimise and maintain ICT services, systems, applications and operations, ensure minimum down-time and maximum usage, availability and application security.

Research and develop new products and services. Project planning and implementation. Back up and disaster recovery.

Ensure policy and procedure compliance. Ensure governance. Customer relationship management.

Compile detailed reports for all user support and other services. Provide regular feedback to the ICT Services/Helpdesk Manager. Change control and monitoring, Incident reporting as needed.

Provides Managers with weekly and monthly reports. Back-end support- Server maintenance and reporting. Physical Network 1st line support.

Supervise training for interns.

Applications must be submitted online via the GGDA vacancies portal: https://ggda.co.za/vacancies