Support Engineer - Commercial Lending Technology (Night Shift)

Work as part of the Commercial Lending Technology team to provide overnight operational and technical support across the full Commercial Lending technology estate.

The role is responsible for monitoring overnight batch processing, applications and supporting services; identifying, investigating and resolving technical issues; coordinating resolution with relevant internal teams and technology partners where required; and ensuring that incidents are effectively managed and communicated.

The Support Engineer will also perform and coordinate planned maintenance activities, including server patching and security-certificate renewals, and will support the administration, configuration, maintenance and optimisation of Commercial Lending technology services. The role is expected to analyse system behaviour, identify operational risks and recommend improvements that enhance platform stability, resilience and performance.

The position requires practical Linux and application-support capabilities, basic development and SQL skills, and the ability to work independently during overnight support periods. Knowledge of AWS environments would be advantageous as elements of the Commercial Lending estate transition to AWS.

Bachelor's Degree: Information Technology

Key Accountabilities

Production Support & Monitoring

Provide overnight operational support across Commercial Lending applications and services.

Monitor critical batch processing, interfaces, system health, and supporting infrastructure.

Investigate and resolve production incidents and service disruptions.

Perform log analysis and technical troubleshooting to identify root causes and restore services.

Escalate complex issues to the appropriate technical teams and vendors.

Batch Processing & Operational Support

Monitor daily and overnight batch processing.

Support batch recoveries, reruns, bulk updates, and ad hoc processing requests.

Validate successful completion of processing activities and identify downstream impacts.

Maintain accurate operational records, incident logs, and shift handovers.

Technical Maintenance & Platform Stability

Support server patching, maintenance, upgrades, and production releases.

Assist with Linux administration activities, system monitoring, and storage management.

Support security certificate renewals and certificate-related troubleshooting.

Contribute to platform stability, performance improvement, and operational efficiency initiatives.

Incident & Problem Management

Take ownership of incidents through investigation, resolution, and escalation.

Conduct root cause analysis and recommend preventative measures.

Identify recurring issues and opportunities for automation or process improvement.

Collaborate with application, infrastructure, database, cloud, security, and vendor teams.

Governance & Documentation

Adhere to change, risk, security, and operational governance processes.

Maintain operational documentation, support procedures, and technical knowledge articles.

Support disaster recovery, service restoration, and operational readiness activities.

Essential Experience

4+ years' experience in Application Support, Production Support, Site Reliability Engineering, Technical Support, or Operations Engineering.

Experience supporting business-critical production applications.

Experience monitoring and supporting overnight or batch processing environments.

Practical Linux administration experience.

Experience with Linux Bash scripting.

Strong SQL and relational database knowledge.

Experience performing log analysis and technical troubleshooting.

Experience supporting server patching, scheduled maintenance, and production releases.

Experience working within highly integrated enterprise application environments.

Technical Skills required

Linux Administration

Linux Bash Scripting

SQL

Application Support

Incident Management

Production Support

Batch Processing

Log Analysis

Root Cause Analysis

Monitoring & Alerting

Server Maintenance

Change & Release Management

Advantageous

AWS Cloud Services

Git

HTML, CSS, JavaScript, or PHP

Hadoop/Data Warehouse environments

Automation and scripting

Enterprise Lending Platforms