Fixed Term Frontshop Assistant - Mooirivier Junction, Potchefstroom

Dis-Chem Pharmacies’ Mooirivier Junction, Potchefstroom Store in North West has an opportunity available for a Frontshop Assistant to join the team.

The successful candidate will be responsible for upholding Dis-Chem merchandising standards while supporting customer service at the point of sale, in accordance with Dis-Chem policies, procedures and standard operating procedures.

• Essential
• Grade 12 – Matric or Senior Certificate.
• 0–6 months’ retail work experience.
• Advantageous
• 1 year’s work experience within a retail environment.
• Certification in Retail Business Management.

Ensure the full range of products is available on the shelves at all times and neatly presented.

Maintain stock on the shelves and ensure products have not reached their sell-by date.

Restock merchandise when required to maximise sales.

Follow up on all customer out-of-stock queries in line with the customer service out-of-stock list and ensure they are addressed timeously.

Ensure delivered stock and/or stock pulled from the storeroom is stored and packed in the correct space.

Ensure merchandise displays, labels and pricing are correct at all times and report price discrepancies to management.

Ensure the storeroom is organised, neat and tidy.

Keep up to date with new product knowledge to effectively assist customers.

Assist with restocking merchandise and supplies when required to maximise sales.

Assist with back shopping when required.

Handle all merchandise carefully to prevent losses.

Transact all purchases by receiving, verifying and processing payments, including cash, cards, vouchers,

coupons and any other acceptable payment methods.

Exchange merchandise and accept returned goods from customers when authorised to do so by the Frontshop Leader.

Process all loyalty cards, including those of accelerated partners.

Ensure cash is placed in the drop safe in accordance with standard operating procedures.

Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.

Ensure accurate cash flow at all times.

Facilitate regular stock rotation and adhere to Dis-Chem stock control procedures.

Report low stock levels, out-of-stock items, damaged stock and expired stock to management.

Assist with counting stock files and general stocktaking.

Identify and immediately report damaged and expired stock to management.

Assist with loading and off-loading of stock when required.

Ensure boxes are flattened after unpacking stock and taken to the designated area.

Establish professional relationships with customers and provide friendly, helpful and courteous assistance and advice.

Report customer compliments and complaints to management.

Adhere to the customer turnover-per-hour rate in accordance with the company benchmark.

Assist with the training of new and current team members.

Ensure outgoing stock, items and scripts are scanned and paid for.

Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, inside the till drawer until they are placed in the drop safe.

Report bad and suspicious behaviour relating to both staff and customers to management.

Maintain housekeeping in accordance with Dis-Chem standards.

Adhere to Dis-Chem Policies and Standard Operating Procedures.

Adhere to Health and Safety rules and regulations.

Adhere to the Dis-Chem Uniform and Personal Appearance Policy.