Customer Platforms Lead

Dis-Chem Pharmacies has an opportunity available for a Customer Platforms Tribe Lead owns the platforms and applications that support digital customer engagement, online transactions, marketing, and loyalty. The role leads squads responsible for e-commerce, mobile app, loyalty systems, and related customer-facing capabilities, ensuring they integrate with core systems and deliver a seamless omni-channel experience.

Bachelor’s degree in information systems, marketing technology, or related\7+ years’ experience in digital or customer technology

Proven delivery of large-scale customer-facing digital

Platform ownership and roadmap

Own the customer platforms roadmap across web, app, loyalty, and digital engagement tools.

Prioritize features with Digital, Marketing, and Commercial teams to drive customer acquisition, engagement, and retention.

Ensure platforms support new propositions, promotions, and personalization

Delivery and operations

Lead Agile squads in delivering enhancements, integrations, and experiments on customer platforms.

Coordinate with infrastructure and security teams to ensure performance, availability, and protection of customer data.

Oversee incident management and release management for digital

Governance and collaboration

Align customer platforms with enterprise architecture patterns and integration

Manage external vendors and partners providing digital platform

Collaborate with Data & Analytics teams on data extraction, APIs, and insights use

Uptime and performance of customer

Growth in digital sales, engagement and loyalty utilization attributable to platform capabilities.

Speed of delivering customer-facing features and

Customer and stakeholder satisfaction with digital

Contribution to culture and leadership outcomes through employee engagement, values alignment, and leadership behaviours