Service Advisor

As a Service Advisor, you will act as a vital link between the service department and customers, managing their inquiries and facilitating the overall service experience. Your primary focus will be on providing exceptional customer service while ensuring their vehicle maintenance and repair needs are met efficiently and effectively.

Demonstrable experience in a customer-facing role, preferably within the automotive service or repair industry.

Strong communication and interpersonal skills to effectively engage with diverse customer base.

Proficient in managing multiple tasks simultaneously while remaining organized and detail-oriented.

A solid understanding of automotive repair processes and terminology is advantageous.

Ability to work collaboratively in a team-oriented environment while demonstrating initiative and independence.

Formal qualifications in automotive technology or a related field will be considered an advantage.

Previous experience using service management software or customer relationship management (CRM) systems.

Knowledge of vehicle maintenance and repair principles, with certifications being an added benefit.

Bilingual capabilities will be a plus for engaging with a wider customer demographic.

How We Drive Progress

At Hyundai, how we achieve results is as important as the results themselves. Our values guide how every Hyundaian works, makes decisions and contributes to Progress for Humanity.

Passion

We bring energy, enthusiasm and genuine commitment to our customers, our colleagues and the Hyundai brand.

Excellence

We take pride in delivering high-quality work, exceptional customer experiences and the best possible dealership experience.

Grit

We remain focused, resilient and determined. We take ownership, learn from challenges and continue working towards sustainable target growth.

Together, Passion, Excellence and Grit drive Progress.

Greet and assist customers in understanding their service needs and scheduling appointments accordingly.

Provide clear and accurate information regarding service options, pricing, and potential repairs.

Maintain ongoing communication with customers throughout the service process to ensure satisfaction and address any concerns.

Coordinate with technicians to explain customer issues and ensure timely completion of services.

Manage customer follow-ups on service and repairs, ensuring all feedback is addressed appropriately.

Keep detailed records of customer interactions, service requests, and vehicle history.

Process customer payments and manage paperwork related to service orders and warranties.

Uphold high standards of customer service and communicate effectively with team members and management.