Debtors Coordinator

Introduction

We are seeking a highly organized and detail-oriented Debtors Coordinator to join our finance team at Pepkor Lifestyle. The Debtors Coordinator is responsible for managing the company's accounts receivable processes, ensuring timely collection of outstanding debts, and maintaining accurate records of customer accounts. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to resolve customer issues in a professional manner.

• Grade 12
• Bachelor's degree in finance or related field preferred
• 3-5 years collections experience
• Previous credit control/online knowledge
• Strong understanding of accounting principles and practices
• Proficiency in Microsoft Excel and other accounting software

Obtaining reports from various platforms to reconcile and allocate payments accurately

Query resolution - Follow up on outstanding queries

Receiving and processing of customer refunds

Deal effectively and timeously with customer complaints and ensure that the complaints are resolved or escalated in line with agreed standards

Control of fraudulent credit card administration/Charge backs received from Banks

Review and reconcile customer accounts on a regular basis

Investigate and resolve any discrepancies or disputes with customer accounts

Understand and apply the standards set out in all legislations that effects the customer

Act in a customer centric manner that is in line with service code

Manage colleagues and customers expectations and communicate appropriately

Self Management