Distribution Supervisor

The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly Grow profitability by exploiting delivery mode opportunities.

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG
• Supply Chain and or Logistics
• Valid Code 08 Driver's License
• Proficiency in Microsoft Office
• SAP experience will be preferred

Delivery Productivity Management

In trade coaching with errant offenders on MBFU, refusals and OODD

Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes

Master Data verified for accuracy

Carry out in trade Owner Driver standard verification

Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management

Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.

Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented

Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management

Establish SLA with 2DCP on Capacity Occupation daily optimization

Ensure that appropriate communication channel in place and action plans have been developed to track Refusals

Ensure return policies are in place and they cover all items, and they are adhered to and updated. Support Service Social Systems

Establish routines to with CXC to track performance

Create an environment that allows for cross functional learning and integration