Technical Support Specialist (TSS)

ROLE SUMMARY

Offering maintenance and support to users from a technical perspective. This entails understanding all the technical requirements for the site from hardware and software perspective and the ability to provide support across the business, technology, and process boundaries.

• EDUCATION
• Required
• Matric or related NQF level qualification
• Relevant IT Qualification (Degree or Diploma)
• MCSE, MCITP
• A+
• Basic networking
• Mobile Networking experience
• Formalised knowledge of Microsoft products.
• WORK EXPERIENCE
• Required
• 3 Years working knowledge of IT Systems
• 3 years experience in hardware and software maintenance and support.
• KNOWLEDGE
• Required
• Windows 10
• Microsoft Outlook
• Microsoft Office
• Helpdesk support
• Active Directory
• HyperV or Virtual servers experience
• Active Directory
• DNS
• DHCP
• Server 2008 experience
• Computer literacy (including MS Word, Excel, PowerPoint, Outlook)

CONSISTANCY OF CARE

Provide technical support for desktop and server hardware, middleware and software.

To assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems

Provide support for of the server and desktop infrastructure environments.

To assist in monitoring, troubleshooting and maintenance the IT systems

Provide technical expertise and perform tasks for the related project/s

Acts in a troubleshooting capacity on site

Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions.

Performs systems backups and recovery procedures.

Maintains system performance by performing system monitoring and analyses, and performance tuning: troubleshooting system hardware, software, networks and operating and system management system, designing and running system load/stress testing, escalating application problems to vendor.

Maintaining documentation

TRANSFORMATION OF OUR SOCIETY

Teamwork

Actively participate as a member of a team to achieve goals.

Personal and professional development

Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.

Keep up to date with Netcare’s evolving policies and procedures.

Build and maintain stakeholder relationships

Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Develop collaborative relationships to help accomplish work goal.

• Customer Focus and Service Delivery
• The capacity to identify and respond to the needs of *internal and external customers.
• Personal Work Ethic
• Capacity to instil an ethic of quality and consistency in self and others.
• Building Relationships
• Capacity to establish constructive and effective relationships.
• Communication
• The capacity to clearly present information, either written or verbal.
• Teamwork
• Capacity to cooperate with others to work towards a common goal.
• Technical Knowledge
• The capacity to perform a technical function to required standards.