ECA Emergency Care Assistant

To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way.

EDUCATION

Essential

Grade 12

Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)

Currency with HPCSA CPG updates.

Communication skills (written and verbal)

Must be over 21 years old and have a valid PDRP for passengers and a valid Code 10 Driver’s License

WORK EXPERIENCE

Essential

1 year post-graduate patient care experience in an operational environment would be beneficial

Relevant computer proficiency would be beneficial (Microsoft Office)

Interpersonal relationship skills

Analytical and Technical skills

CONSISTANCY OF CARE

Administrative Duties

Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing

Share knowledge with relevant team members.

Follow agreed upon (authorised) action steps until desired competence is achieved

Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit

Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated

Complete any and all paperwork required for overtime worked and leave required

Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

Quality assurance to maintain work standards, integrity of data reporting

Respond to any emergency if requested and administer treatment to any patient requiring as per the HPCSA protocols and regulations

Depending on specialization provide assistance with medical rescue, emergency communications or specialized transport

Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency

Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF/EPRF

Assist with in-service training where appropriate

Ensure the cleanliness of the station on a daily basis

Ensure proper and adequate stock control and replacement immediately after a call if possible

Attend CME training to maintain CPD compliance

Submit to involvement in community projects if required

Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA

Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

Ensure the effective control of equipment in the Department as per set guidelines

Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager (CARS sheet)

Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.

• Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.

Ensure that all rechargeable equipment is kept serviceable

Maintain rechargeable batteries.

Update contents check lists accordingly

Ensure accurate record keeping for all drugs used and, in your possession,

Complete a drug checklist before commencement of shift and provide a handover drug count on completion of the shift

Health and Safety

100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements

Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre

Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times

• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle

Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training

Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.

Wear the appropriate protective gear on each scene as necessary

Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care

Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so

Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends

Keep family members informed about patient treatment

Wear protective gloves when treating or transporting all patients

Respect the confidential nature of the information patients share with you even after their death

Be courteous and professional when interacting with patients.

Accurately document all patients valuables

Record and maintain a scheduled drug register in accordance with the Netcare drug policy

Ensure drug registers are filled out when appropriate drugs have been administered

Ensure regular drug stock counts are conducted

Consult with an ECP or MO before interventions as per the HPCSA ECA protocol

Ensure that interventions that require reported practice are presented to an ECP or MO within 48 hrs of said intervention

TRANSFORMATION OF OUR SOCIETY

Self-Management and Development

Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager

Formulate action steps to close the gap between the ideal and actual state of competence

Share knowledge with relevant team members.

Follow agreed upon (authorised) action steps until desired competence is achieved

Be punctual and behave appropriately to the business environment

Meet deadlines

Customer satisfaction

Ongoing Customers satisfaction according to set standards

Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time

Listen with empathy while always remaining professional