Monitor contracted hotel, facilities and support services to ensure adherence to service level agreement, quality standards, value for money and timely corrective action. Manage and coordinate support services, including Information Technology (e-Health), cleaning, telecommunications, registry and reprographics, maintenance, gardening, mortuary, housekeeping, security, laundry and transport. Ensure the implementation, functionary and monitoring of the e-Health electronic patient record management system, including accurate, secure and timely capture retrieval, reporting and protection of patient information.
Ensure compliance with applicable legislation, policies, government regulations, the Ideal Hospital Framework and Office of Health Standards Compliance (OHSC) standards; coordinate assessments, quality improvement plans and corrective actions within the area of responsibility. Ensure effective management of human and financial resources within the directorate through workforce planning, staff supervision, performance management, budgeting, expenditure monitoring and cost containment in line with applicable prescripts Provide technical and operational advice to hospital management and ensure the reliability and maintenance of standby, emergency and critical facilities and infrastructure. Contribute as a member of the multidisciplinary management team to effective hospital governance, service delivery, integrated planning and performance reporting.
Develop, maintain and implement effective disaster preparedness, business continuity and major incident management plans for facilities and support services. Assess service delivery alternatives, including outsourcing where appropriate, and recommend improvements to procurement, contract management, maintenance and operational efficiency. Ensure adherence to occupational health and safety requirements, infection prevention and control measures, and appropriate risk management across all facilities and support services.
Manage staff training, capacity building and ongoing development in line with individual performance needs, departmental priorities and service delivery requirements.