Assist new and returning students with bursary/financial-aid applications. Receive, check and capture bursary applications. Verify supporting documents submitted by students.
Identify missing or incorrect documentation and advise students accordingly. Assist students with NSFAS application queries. Capture and update student information on the relevant system.
Follow up on outstanding applications and supporting documents. Assist with the administration of NSFAS applications. Capture and verify NSFAS applicant information.
Monitor the status of applications. Assist students with NSFAS queries and appeals. Ensure that college records correspond with NSFAS information.
Assist with the submission and reconciliation of required information to NSFAS. Assist with the administration of approved student allowances. Verify information required for accommodation and travel allowances.
Assist with accommodation-related documentation and verification. Check student attendance information where attendance is a requirement for allowances. Assist with processing or allocating approved bursary funds.
Follow up on outstanding allowance payments. Maintain accurate bursary files and student financial-aid records. Capture and update bursary information on the college system.
Prepare statistics and reports on applications, approvals, rejections and allowances. Reconcile bursary information and student accounts where required. Ensure documents are properly filed and available for audits.
Assist internal and external auditors with bursary-related information. Respond to enquiries from students, parents and other stakeholders. Explain bursary requirements and procedures to students.
Provide assistance during registration and orientation. Conduct bursary/financial-aid awareness sessions. Refer complex financial-aid matters to the appropriate supervisor or NSFAS.