Service Consultant
Nedbank
Client Engagement: Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any…
- Carletonville
Nedbank
To provide guidance and advice related to the integration of solutions across technologies; ensuing all outputs are in compliance with current governance and legislation and provide IT leadership based on IT and business acumen. This role needs two strong candiates to join us.
Professional Qualifications/Honour’s Degree
Accredited where formal expert certification on technology is available JMP or MMP or equivalent
10- 15 years experience in an IT environment across infrastructures of which at least 2 years in a senior role from feeder areas
8+ years Java experience
Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies
30% of the responsibilities involve team leadership, while the remaining 70% necessitate a hands-on contribution
Develop solutions using knowledge of the technologies
Ensure ongoing availability within the SLA requirements
Ensure maximum exploitation of the multiple technology features across multiple business initiatives.
Identify further opportunities for use of the technologies
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
Stay abreast of developments in field of expertise, ensuring personal and professional growth
Understand and embrace the Nedbank vision and values, leading by example
Seek opportunities to improve business processes, models and systems
Participate in Research and Development related to specific
Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements
Provide problem solving in high impact incidents
Present to stakeholders on any impact or change to multiple technologies
Engage with vendors related to multiple technologies
Meet bank's needs by presenting on the exploitation of the technologies
Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided
Expand IP beyond own technology speciality
Break down components of end to end design and defined logical units of work
Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design
Ensure test strategy covers full end to end design
Provide integration solutions and validate the technical component design
Review and approve component designs
Consult on the resolution of high impact problem solving across. Participate in Severities (Sev's) and provide expert guidance and solutions on technical problems
Provide the application flow
Document and maintain the end to end design
Build end to end design and release to stakeholders
Ensure alignment to IT strategy to architecture roadmaps
Upskill all stakeholders. Lead end to end design on project
Ensure awareness of Group Technology initiatives and standards
Support the achievement of the business strategy, objectives and values
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team
Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses
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