DC - Insure (Short Term) Team Leader Telesales - 1DP Sandton

The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

The successful candidate will be expected, but not limited to perform the following key outputs:

Leading and managing a team of 10 – 12 telesales short-term agents

Performance Management, coaching and developing team.

Drive staff to achieve required targets and is accountability for teams overall sales targets

Assessment of consultants calls - QA.

Assisting with interviews & Role plays.

Dealing with elevated queries/problems.

Managing the ongoing relationship between brokers.

Ensuring continual communication between management and staff.

Adhere to and enforce internal policies.

Inspire, motivate and support team.

Able to work overtime from time to time, which may include weekends.