Learnership - Long Term Insurance (KZN)

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Grade 12 is essential.

Maths (Minimum Level 4 – 50%)

English (Minimum Level 4 – 50%)

Maths Literacy (Minimum Level 5 - 60% )

2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

Not be engaged in post Matric studies or have a completed tertiary qualification.

Must not have formal employment expereince. Part time informal work experience is advantageous.

Not have completed any previous Learnership.

Be between the ages of 18 and 25 years;

Have effective communication skills in the written & verbal English language;

Possess basic computer skills mainly MS Excel & MS Outlook

Long Term Insurance – Discovery Health:

Learners will be given exposure to the long-Term Insurance business – client servicing, claims, business Intiatives and compliance.

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration.

Successful candidates from the Learnership Program will be responsible for but not limited to the following job functions:

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

Servicing our members in a customer centric way to ensure that we live by our service principles

Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

Achieving and exceeding key performance metrics relating to service delivery.