Health Coach

Discovery Health

Health Coach – Independent Contractor (Talentpool)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose ownvalues align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order tonot only achieve fi nancial success, but to ignite positive and meaningful change within our society.

About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

1. Executive Wellness

2. Corporate Wellness

3. Health Coaches

4. Southern Rx Pharmacy and Discovery Medical Suppliers

5. Home Care

6. Hospital @ Home

Through its teams, DHCT aims to:

1. Provide quality care by bridging the gaps in the current market with high quality services

2. Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden

3. Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste

4. Brand diff erentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

Health Coaches off ers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefi t navigation, goal setting and tracking in order to decrease the cost ofhealth care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

The coaching program outcomes and objectives are achieved.

Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

Applying various coaching techniques to allocated members to ensure program and personal goals are achieved

Building positive relationships to ensure successful outcomes

Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.

Assist members with benefi t navigation, referrals and activations to optimize benefi ts available to them under their scheme and non-scheme products.

Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.

Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and other therapeutic interventions.

Accurate tracking, reporting and capturing of coaching sessions.

Meeting set targets: productivity, quality, customer satisfaction scores.

Calling eligible members to enroll into the various coaching programmes

Keeping up to date with industry updates and developments

Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired eff ect.

Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands diff erent situations and levels may call for diff erent skills and approaches; works to deploy strengths; works on compensating for weakness and limits

Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others

Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains eff ective relationships with customers and gains their trust and respect

Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will tryanything to fi nd solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything

Time Management: Uses his/her time eff ectively and effi ciently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

Clinical qualification accredited with a health professions body

Knowledge of DH and Vitality products, benefits, funding, and policy rules

Coaching experience advantageous

Excellent communication skills, written and verbal

Proficient in MS Excel, Word, PowerPoint