JHB - DC Conservation Consultant - 1DP Sandton

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have requested cancelation of their Discovery products.

Matric

At least 2-3 years’ experience in a Life, Health or short term Assurance sales position and/ or Outbound Telesales environment (Essential)

2-3 year Conservation experience or telesales experience

Excellent English and Afrikaans spoken would be beneficial

FAIS accreditation – NQF 4 or 5 FAIS credits (Required)

Regulatory exams (Required)

Good Excel and Word skills

The successful applicant will be responsible for but not limited to the following broad job functions:

Conduct outbound and inbound telephonic Conservation to existing Discovery client’s, who have requested cancelation of their Discovery policies with the goal of convincing clients to retain their policies with Discovery.

Ensure that all FAIS requirements (FNA,ROA and Statutory notices) are completed during conservation calls.

Ensure that monthly conservation targets are met.

Proactively determine the client‘s needs and have the ability to re-sell product to members.

Proactively evaluate interactions with clients providing dazzling service at all times to internal and external clients

Ensuring that customers concerns are addressed and resolved by the relevant areas

Keep accurate statistics on all calls, contacts and clients spoken to and the report findings to management

Ensure that all administrative changes are done timeously, followed through on and monitored