Service Consultant

Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.

• Matric
• A minimum of 2 years Call Centre experience
• A minimum of 1 years’ experience within the financial services industry
• Working experience within a LISP would be advantageous
• Related BComm Degree is advantageous
• Computer literacy: Proficient in MS Office (essential)
• Basic mathematical skills
• Broker knowledge and understanding is advantageous

Dealing with multiple telephonic queries from Investors brokers and franchises

Dealing with queries through to resolution

Dealing with queries focussing on client satisfaction and client retention outcomes

Accurate logging of all interactions

Achievement of product and soft skills knowledge targets

Adhere to risk and compliance requirements

Updating callers on the progress of their requests

Ensuring that callers receive service in line with Discovery Standards

Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence

Accurate record keeping and quality feedback to direct line manager

Routing queries to the correct departments or teams for adequate resolution

Utilising all the Discovery systems required for all calls, queries and correspondence