Junior Platform Specialist - Supply Chain

Dis-Chem Pharmacies has an opportunity available for a Junior Platform Specialist – Supply Chain provides entry-level functional support for the Supply Chain platform, with a primary focus on learning inventory management and distribution flows. Reporting to the Supply Chain Platform Squad Lead and working under the guidance of senior team members, this role assists with inventory updates and basic configuration support, helps investigate stock discrepancies, and supports optimisation activities. The role is designed to build strong foundational supply chain system knowledge while improving stock accuracy and availability.

• Diploma or degree in Information Technology, Health Informatics, or related field
• 1-2 years’ experience in application support, IT operations, or functional roles
• Exposure to retail, pharmacy, clinic, or healthcare environments advantageous

Platform ownership & roadmap

Provide first- and second-line functional support for Supply Chain platforms under guidance of senior team members

Log, analyze, and assist in resolving Finance incidents, defects, and data issues

Escalate complex or unresolved issues to the Platform Specialist or Senior Platform Specialist

Support user access, basic configuration, and master data activities in line with controls

Delivery and operations

Assist with configuration, testing, and implementation of Supply Chain enhancements and fixes

Perform and document unit testing and regression testing

Support UAT activities, including test execution, defect logging, and retesting

Assist with release validation and post-release checks

Governance and collaboration

Adhere to change, incident, and problem management processes

Follow enterprise architecture, integration, and information security standards

Work within defined procedures, controls, and approval frameworks

Maintain confidentiality of business and healthcare-related information

Learning and growth

Actively develop platform, domain, and agile delivery skills through coaching and hands-on experience

Build understanding of end-to-end business processes supported by the platform

Ways of working (Agile & squad-based)

Work as part of a cross-functional platform squad, collaborating with product owners, engineers, integration specialists, and business stakeholders

Participate in sprint / iteration ceremonies, including planning, stand-ups, reviews, and retrospectives

Contribute to continuous improvement by identifying delivery, quality, or process improvements

Support a culture of shared ownership, transparency, and learning

Timely resolution of assigned Supply Chain support requests and incidents

Accuracy of configuration and data changes performed under supervision

Quality and completeness of test evidence and documentation

Adherence to change, incident, and support processes

Feedback from senior team members and business users

Contributes positively to team culture, engagement, and continuous improvement