Platform Specialist - Supply Chain

Dis-Chem Pharmacies has an opportunity available for a Platform Specialist – Supply Chain is responsible for providing functional support, configuration, and day-to-day maintenance of the Supply Chain platform supporting planning, procurement, distribution, and inventory movement. Reporting to the Supply Chain Platform Squad Lead, this role ensures reliable planning and execution processes, accurate inventory movement, and stable operation across an integration-heavy environment, while supporting Planning, DC Operations, and Procurement teams and ensuring stock integrity and audit compliance.

• Diploma or degree in Information Technology, Supply Chain, or related field
• 3–5 years’ experience in application or platform support roles
• Experience in pharmacy, clinic, healthcare, or regulated retail environments advantageous
• Relevant Platform certifications

Platform ownership & roadmap

Maintain system integrity and functionality of the platform through correct configuration and data management

Engage with business users to clarify functional requirements and operational needs

Assist in analysing business requirements and proposing functional solutions within

Provide functional support to resolve incidents, defects, and data issues

Support master data and configuration activities in line with

Delivery & operations

Assist with configuration, testing, and implementation of enhancements and fixes

Perform and document unit testing, regression testing, and UAT support

Support release activities, including validation and post release checks

Identify opportunities for system improvements and efficiency gains

Governance & collaboration

Adhere to change, incident, and problem management processes

Ensure changes align with enterprise architecture, integration, and information security standards

Escalate complex issues to the Senior Platform Specialist or Platform Manager as appropriate

Ways of working (Agile & squad-based)

Work as part of a cross-functional platform squad, collaborating with product owners, engineers, integration specialists, and business stakeholders

Participate in sprint / iteration ceremonies, including planning, stand-ups, reviews, and retrospectives

Contribute to continuous improvement by identifying delivery, quality, or process improvements

Support a culture of shared ownership, transparency, and learning

Key competencies

Solid functional understanding of Supply Chain platforms

Strong analytical and problem solving skills

Ability to work accurately and consistently in a regulated environment

Good communication skills with technical and non technical users

Detail oriented, dependable, and service focused mindset

Accuracy and stability of platform configuration

Timely resolution of incidents and support requests

Identify recurring incidents, manual work, or inefficiencies and propose improvements

Support simplification and standardisation of platform configuration and processes

Quality and completeness of functional documentation and test evidence

Successful execution of enhancements and fixes

Satisfaction of Business, Pharmacy, Clinic, and Primary Healthcare users

Identify opportunities to reduce manual effort, recurring incidents, and configuration complexity through automation and simplification.

Contributes positively to team culture, engagement, and continuous improvement