Veterinary Nurse

• Validation of pet claims compared to the cover with OUT
• Cost management in determining the pets medical history and related claims
• Liaise telephonically with clients, veterinarians, vet assistants, vet nurses etc.
• Capture claims

• Minimum Requirements
• Essential
• Matric
• A tertiary veterinary nursing qualification is essential
• Computer literacy
• Advantageous
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
• Registration at the veterinary council
• Regulatory Exam (RE) qualification would be beneficial
• Experience in a Pet insurance environment

Validation of pet claims according to the various insurance policies in place;

Capture of claims

Liaising with clients and service providers

Finalise all reports and administration

Making decisions, handle all administration and telephonic queries arising around that

Quantification by drafting a scope of work and finalizing the cost of the claim by looking into reports and previous medical history records.

Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;

Handling and resolving complaints and queries from clients,

Conduct all the above to the required performance and quality standards that are in place

Operating in a corporate office environment. (Working from the office)

Attributes:

The ideal candidate should demonstrate the following:

A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication

A passion for consensus-based decision making

The ability to deliver in a high-pressure, innovative environment

Curiosity and comfort with numbers and large data sets

A level of influence that creates buy-in and win-win outcomes with stakeholders

Excellent negotiation skills

The ability to engage at strategic, tactical and operational levels of the business

Excellent verbal and written interpersonal skills

Ownership of personal development