Technical Broker Support Manager
Nedbank
Asset All Risks (AAR) Programme Oversight: Provide end-to-end technical oversight of the Asset All Risks Programme. Ensure cover structures, limits,…
- Sandown, Johannesburg
Nedbank
To identify opportunities within our Unit of Work and the respective systems where applicable Automation & Agentic AI can be used to optimize our systems, improve processes and create effeciencies using AI technology. To provide guidance and advice related to the integration of solutions across technologies; ensuing all outputs are following current governance and legislation and provide IT leadership based on IT and business acumen.
Advanced Diplomas/National 1st Degrees
Emerging Technology- AI and Cloud (Azure) certifications
Accredited where formal expert certification on technology is available JMP or MMP or equivalent
Over 10 years of experience in IT engineering, software development, data engineering, or solutions architecture
Core AI & Data Skills
Machine Learning (ML) – model development and deployment.
Natural Language Processing (NLP) – email and document parsing.
AI Builder / Copilot Studio – Power Platform AI tools.
Data Engineering – ETL pipelines, cleansing and enrichment.
Prompt engineering and LLM Operations- especially for building, fine-tuning, and deploying LLM-powered solutions.
Model Evaluation, Observability & Responsible AI- experience with model monitoring, drift detection, explainability and responsible AI practices (bias detection, fairness, transparency).
Integration & Automation
Power Automate / Power Apps – workflow orchestration.
RESTful APIs
Azure Functions / Logic Apps – serverless automation.
Kafka/Elastic/Queue skills
Backend & Cloud
Cloud Platforms – Azure (preferred), AWS.
Dataverse / D365 – data modelling and integration.
Java / .NET – backend development.
The incumbent will build, support and evolve intelligent systems that drive Technology & Business improvement, automation and workflow efficiency.
Design, develop, and operationalize AI-powered solutions that optimize the end-to-end Collections and Recoveries Unit of Work.
Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies.
Stay abreast of developments in field of expertise, ensuring personal and professional growth.
Understand and embrace the Nedbank vision and values, leading by example.
Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements.
Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided.
Break down components of end to end design and defined logical units of work.
Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design.
Ensure test strategy covers full end to end design.
Provide integration solutions and validate the technical component design.
Review and approve component designs.
Consult on the resolution of high impact problem solving across.
Build end to end design and release to stakeholders.
Ensure alignment to IT strategy to architecture roadmaps.
Lead end to end design on project.
Ensure awareness of Group Technology initiatives and standards. Support the achievement of the business strategy, objectives and values.
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team.
Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses.
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