Technical Broker Support Manager

To provide specialist technical support within the broker channel, with primary accountability for the management, oversight, and ongoing optimisation of the Asset All Risks (AAR) Programme. The role is responsible for effective insurer stakeholder management, technical governance, and ensuring that AAR solutions remain appropriate, sustainable, and aligned to business and client needs.

Clear and professional verbal and written communication.

Strong planning, organisation, and attention to detail.

Client- and broker-focused approach.

Ability to work independently while contributing effectively within a team environment.

Sound judgement and resilience when dealing with complexity and pressure.

Proactive, accountable, and solutions-oriented mindset

Clear and professional verbal and written communication.

Strong planning, organisation, and attention to detail.

Advanced Diplomas/National 1st Degrees

AIISA / FIISA and or

B Degree

FAIS representative (RE 5)

FAIS key individual (RE 1) (advantageous)

FAIS representative and preferably a Key Individual

Minimum 8 years’ experience with at least 6 years in commercial / corporate segments in the insurance industry (Technical Broker Support expertise)

Experience in intermediary industry min 3 year

Asset All Risks (AAR) Programme Oversight:

Provide end-to-end technical oversight of the Asset All Risks Programme.

Ensure cover structures, limits, deductibles, extensions, and exclusions are appropriate and market-aligned.

Maintain and review AAR policy wordings to ensure accuracy, relevance, and compliance.

Provide technical input into new business, renewals, and mid-term adjustments.

Monitor programme performance, including claims experience and loss ratios, and identify improvement opportunities.

Insurer Stakeholder Management:

Serve as the primary technical liaison between the broker channel and participating insurers.

Build and maintain effective working relationships with insurer underwriting, claims, and technical teams.

Facilitate and participate in insurer engagement forums, including operational and performance reviews.

Support negotiations relating to terms, conditions, pricing, and capacity where required.

Manage and resolve technical or service-related escalations in collaboration with insurers

Support bespoke products and services:

Product design, development, and implementation

Product upgrade, design, and implementation – relates to existing bespoke products and services

Technical Support to Brokers and Internal Stakeholder:

Provide expert technical guidance on complex AAR risks, structures, and placements.

Support brokers with technically complex renewals, new business, and bespoke risk solutions.

Contribute technical input to client and insurer presentations.

Act as an escalation point for complex AAR-related technical matters.

Contract management:

Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).

Systems Assistance with systems upgrade design and specification drafts:

Process design, development, and implementation Where required

Review and upgrades to existing process’

Review of policy wording updating / amendments

Design, development, training, and implementation of new process’

Training:

When called upon by the NI training department to assist

Assist with the sourcing of product (technical) training

Design and development of product training material in terms of bespoke products

Presentation of training

Claims:

Assistance with claims

Review of cover vs loss / damage event

Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy

Management information

Review and interpret insurance management information

Design and implement reports when required

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Stay abreast of developments in field of expertise, ensuring personal and professional growth.

Understand and embrace the Nedbank vision and values, leading by example.

Create a client service culture, delivering worldclass service.

Achieve operational excellence.