Product Manager CSSB

Title: Senior Product Manager: CSSB

Requisition: 148189

Department: CSSB Strategy

Division: Channel Operations

Closing Date: 20 November 2026

Recruiter: William Mtsweni

The position will require you to plan, manage and execute the product backlog for Cash and Self Service Banking’s systems. You will do this through constant collaboration and engagement with internal business users, other Product Owners, the Technical Product Owner, and the Agile Program Manager. Our ideal candidate is an excellent communicator who is organised, results driven, and will create, prioritise and deliver quality user stories on the backlog. End-to-end ownership and accountability for the relevant products and / or systems will be with this position.

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Bachelor of Science in Engineering (BSc (Eng)) / Bachelor of Engineering (BEng): NQF Level 7 or similar

Certified Product Owner and/or Scrum Master.

5 and more years relevant experience in product management.

Prior experience working in an Agile/software environment (preferably as a product owner / scrum master /delivery manager / project manager).

Proven leadership skills (direct reports / cross functional teams)

Advanced knowledge of business analysis principles will be an advantage

Experience in Jira/Confluence will be an advantage

Understand and translate the vision of the product (system) and its roadmap into a product backlog with prioritised and detailed user stories.

Explaining and ensuring that the team understands the “Why” of all work they are doing.

Convert Business Requirements into sizable user stories: write well-formed user stories with clear goals and acceptance criteria to refine with the team.

Maintain the product backlog and adherence to task prioritisation and ultimately responsible for the delivery of tasks.

Participate in sprint planning, daily stand-ups, definitions of ‘done’ & agile ceremonies (sprint retros / demos/ etc.).

Coordinate query resolution and requirements clarifications between customers and the development team.

Collaborate with Product Owners and Agile Program Manager to manage ad hoc requests and protect the efficiency of team delivery.

Collaborate across Business Units and facilitate mutually beneficial outcomes across the stakeholders.

Together with the Agile Program Manager ensure that if the team is dependent on any other teams for their delivery, that the dependency is tracked and managed properly.

Manage the delivery of user stories through the complete project lifecycle from inception to deployment, ensuring that delivery meets business and technical requirements and is within agreed timelines. Sign off on stories as completed.

Establish and maintain effective relationships with management, ensuring regular engagement in terms of understanding the business need, building shared understanding of the solution, and providing status updates to achieve successful outcomes.

Monitor and drive progress through team meetings, agile ceremonies, and report status proactively to the business.

Execute strategy, highlight gaps in resourcing, capacity and performance (have a clear understanding and effective management of team velocity).

Record and log key product decisions, rationale and risks.

Ensure team efficiency. Ensure satisfactory post implementation review.

Cultivate and support a healthy working culture in the delivery squad.