Technical Authorisations Agent

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

LiquidCapital is seeking to employ a qualified and experienced Technical Authorisations Agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.

The successful candidate will report directly to the Technical Call Centre Manager.

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team.

The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.

Grade 12 / Matric

Qualified technician (mechanic) - not negotiable

Minimum 2 years Motor Industry experience and strong technical knowledge of vehicles is a must, as there will be a requirement to inspect vehicles on site and report

Must have knowledge of diagnostic protocols, utilising measuring tools and testers

1 – 2 years Authorisation Call Centre experience (Advantageous)

Criminal and credit clear

Reliable or own transport

Own and live up to company values

Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental

Verifying policy details and supplying dealers with information on request

Assess technical reports and perform desktop analysis when processing claims

Admin duties related to claims and authorisations

Maintaining high levels of customer service at all times

Liaising with all internal divisions and providing info to necessary parties

Scrutinizing of dealer quotes to minimize costs and mitigate risk

Carry out vehicle assessments onsite and reporting when required

Promote the use of the Online Authorisations system

Assisting other teams when the job requires it