Administrator: Service Advisor | Motus Daimler Trucks Airport

Motus Daimler Trucks Airport currently holds a vacancy for an Administrator: Service Advisor reporting to the Manager: Service.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

To coordinate the workflow in the service department, between service advisors, foreman and customers.

Update service customer on all service bookings

Communicate with all Service Staff

Ensure workshop opening and closing daily and timeously

Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe

Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe

Ensure job cards are signed off by Technicians and Service Advisors

Assist and advise Technicians on quotes in a timeous manner

Give assistance to the Controller, Foreman, Service Manager, Service Receptionist

Follow up on parts ordered to workshop

Ensure that the yard is locked at the end of business

Book in vehicles

Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership

Ensure that all vehicles are test driven

Record and report comebacks

Ensure parts are ordered according to the parts ordering system

Ensure that the workshop area is kept clean at all times

Ensure that Technicians are properly attired as per Cargo standards

Ensure the promotion and adherence to safety standards

Ensure the proper tools are used for the required job

Sell accessories and additional work

Prepare quotations to be authorized

Follow-up on sales not made

• Matric/Senior Certificate or equivalent (NQF4)
• A minimum of 3 years’ Service Advisor experience is essential
• Three years’ experience on Daimler Truck & Fuso products a must
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill
• Computer literacy is essential
• DTSA/MBSA Service Advisor Certificate will be an added advantage