Senior Digital Workspace Support Engineer

The main purpose of the Senior Digital Workspace Support Engineer is to provide technical leadership and platform engineering for PayInc’s internal enterprise applications and business systems. This role focuses on supporting the organisation’s business objectives by configuring, integrating, and continuously improving core enterprise platforms, including Microsoft Dynamics 365, OnBase ECM, and the broader Microsoft 365 digital workspace stack in partnership with internal stakeholders. The role drives the engineering, workflow automation, and operational health of these platforms, developing Unity Scripts and Power Platform solutions to extend system capabilities and streamline business processes.

The incumbent acts as the primary technical partner to business stakeholders, translating operational requirements into configured, integrated, and automated solutions supported by the underlying Azure and AWS services that enable these platforms always with business process efficiency and end-user productivity as the primary outcomes.

Bachelor’s degree or equivalent in Computer Science, Information Technology, Information Systems, or a related field

Relevant postgraduate qualification is advantageous

Certifications (Required or Advantageous)

Hyland OnBase Certified System Administrator – Required

Microsoft Dynamics 365 Fundamentals or Functional Consultant certification – Required

Microsoft Certified: Power Platform Fundamentals or Functional Consultant – Advantageous

Microsoft Certified: Azure Administrator Associate (AZ-104) – Advantageous

AWS Cloud Practitioner – Advantageous

Microsoft 365 Certified: Enterprise Administrator Expert – Advantageous

ITIL Foundation or higher – Advantageous

Experience in Banking and the financial services industry

10+ years in Senior IT Support/Consulting roles

8+ years in a senior enterprise application engineering or platform support role

5+ years of hands-on experience with OnBase ECM configuration, workflow design, and Unity Scripting

3+ years of hands-on experience with Microsoft Dynamics 365 (Finance & Operations and/or Business Central) configuration and support

Experience developing Power Platform solutions (Power Automate, Power Apps, Power BI) to automate business processes

Experience partnering directly with business functions (internal stakeholders) to gather requirements and deliver system enhancements

Competency in SQL Server and T-SQL scripting

C# .NET development experience required

Scripting (PowerShell) for task and process automation

Familiarity with HTML, JavaScript, and API integrations (REST/SOAP) for system integration work

Experience in Microsoft Windows Server (2010 and above)

Basic understanding of networking, cloud infrastructure, and security standards

Exposure to Azure and AWS cloud services (App Services, Functions, Logic Apps, IAM) is advantageous

Drafting technical reports and presentations

Drawing up program, system, technical, or design specifications (desirable)

ITSM/change management experience (incident, problem, and release management) – Advantageous

Application lifecycle management and platform support in internal enterprise settings

OnBase system engineering and performance tuning

Strong understanding of Microsoft Azure platform and services (Entra ID, AVD, Azure Monitor, Azure DevOps, App Services, Azure SQL, Logic Apps, Key Vault, Defender for Cloud, Sentinel)

Strong understanding of AWS services (IAM, EC2, ECS/EKS, S3, RDS, Lambda, API Gateway, CloudWatch, CloudTrail, VPC,Workspaces)

Incident response, root cause analysis, and system optimisation

Process automation and infrastructure alignment to enterprise strategies

Collaborating across Finance, Risk, and Operations in regulated environments.

Basic knowledge of AWS cloud platform.

Root cause analysis and complex problem solving

Own transport

Long hours may be required

Required to be on standby.

Finance Awareness and Operations

Support strategic planning by providing input on infrastructure and operational requirements.

Monitor and manage project and platform-related operational costs within delegated authority.

Technical Stakeholder Engagement

Develop and maintain productive working relationships with internal business and technical stakeholders (e.g., Finance, Operations, Compliance)

Deliver to agreed-upon SLAs, expectations, and quality standards

Engage external vendors and platform partners on technical roadmaps and support escalations.

Strategic and Technical Alignment

Ensure technical work and platform deliverables are aligned with the business unit’s strategy.

Regularly document, communicate, and review alignment with team leads and internal stakeholders.

Drive enterprise architecture decisions for digital workspace and EUC platform solutions, ensuring the support function operates proactively rather than reactively.

Enterprise Application Engineering

Own the configuration, development, and operational health of the organisation’s core enterprise application ecosystem - OnBase ECM, Microsoft Dynamics 365, and the workflow automation layer that connects them to Finance, HR, Legal, and Procurement operations.

This role sits at the intersection of business process and technical delivery, translating operational requirements from business stakeholders into configured, scripted, and integrated solutions.

OnBase & D365 Platform Ownership

Configure and maintain OnBase workflow, document types, life cycle management, and API integrations

Develop and maintain Unity Scripts to extend OnBase functionality, automate document lifecycle processes, and integrate with D365 and other internal systems.

Configure and extend D365 Finance & Operations and/or Business Central modules to support evolving business requirements

Manage integrations between D365, OnBase, Microsoft 365, and other enterprise systems via REST/SOAP APIs and middleware.

Workflow Automation & Process Engineering

Design and implement Power Platform solutions (Power Automate, Power Apps, Power BI) that extend D365 and OnBase capabilities and automate manual business processes

Partner with business units to identify, scope, and deliver automation opportunities that reduce manual effort and improve data integrity across systems

Business Partnership

Act as the primary technical partner to internal stakeholders, translating business process needs into system configuration, workflow design, and integration solutions.

Gather requirements, propose solutions, and manage delivery of enhancements directly with business stakeholders.

Provide ongoing support and troubleshooting for OnBase, D365, and related workflow tooling used by these business functions.

Supporting Cloud & Identity Infrastructure

Maintain the underlying Azure and AWS services that enable the application ecosystem above — this is in service of the applications, not a standalone infrastructure mandate:

Azure Active Directory / Entra ID for identity and access supporting D365, OnBase, and Microsoft 365 users

Azure App Services, Functions, and Logic Apps are used for D365/OnBase integrations

Azure Monitor / Application Insights for monitoring the health of these application integrations

AWS IAM, Lambda, and API Gateway were used to support integration or serverless components of the application stack

Continuous Improvement & Automation

Propose and implement process automation, performance improvements, and reliability strategies across digital workspace and enterprise platforms.

Deliver internal technology projects in line with company standards and DevOps principles. Champion Infrastructure-as-Code (Terraform, Bicep/ARM templates) and configuration management practices.

Implement system observability, logging, and alerting using Azure Monitor, Log Analytics, and Application Insights for proactive support across all digital workspace and enterprise platforms. Track incidents, root cause resolutions, and continuous service improvement initiatives.

Maintain operational dashboards and SLA reporting.

Platform Modernisation & Cloud Alignment

Lead cloud and hybrid-cloud readiness initiatives for OnBase, D365, and digital workspace platforms. Align with enterprise cloud strategies (Azure, AWS, and Hyland Cloud) and the Microsoft 365 roadmap. Evaluate and adopt emerging technologies across Microsoft and AWS cloud capabilities that improve the digital employee experience and platform resilience.

Compliance & Risk Management

Contribute to operational policies and procedures for digital workspace and enterprise platforms.

Ensure compliance with internal governance, regulatory, and audit requirements. Identify, mitigate, and escalate platform-related risks.

Maintain security baselines and access governance in line with Microsoft Entra ID and Zero Trust principles.