Senior Underwriter

Responsible for managing the activities of a group of Underwriters.

Oversees the decision process for the group. Monitors decisions of

Underwriters and ensures systems and work flow meet appropriate

standards. Selects and accepts major risks on behalf of the company

and assists in the planning and control of the department. Assesses

most complex situations that involve greatest risk. Within company

guidelines, approves or denies applications on own discretion.

Competencies Critical objectives and responsibilities

Customer

Collaboration

Leading with Influence

Innovation

Personal Mastery

Executing

Selects and accepts major risks on behalf of the company and assists in the planning and control of the department. Assesses most complex situations that involve greatest risk

Prepare quotations in response to proposals received for credit insurance cover

Issue policy documents in respect of accepted quotations

Review existing policies on a regular basis and to assess credit risks

Ensure smooth administration of policies by giving prompt attention to all correspondence, emails and telephone calls received from branches, policyholders, brokers and other parties

Supervise staff, plan and organise workflow

Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance CONFIDENTIA requirements.

Ensure adherence to organisational policies, practices and procedures.

Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Comply with corporate governance policies, procedures and standards.

Operate within agreed mandates.

Quality people practices

Align own behaviour with the organisation's culture and values.

Share and transfer product, process, and systems knowledge to colleagues.

Ensure achievement of own performance objectives.

Actively share information with other team members regarding successes, issues, trends, and ideas.

Actively participate in own professional development and career path.

Manage the team’s performance.

Actively promote a culture of learning and high-performance

Experience, knowledge & skills required

Grade 12

Tertiary qualification in Commerce (NQF Level 6-7 or equivalent) or studying towards a Commercial degree

Must have passed the Mark 4 Underwriting Technical Test

Must have experience as an Underwriter at Mark 4 level

Must have a mandate and prior experience will be required

Have in depth knowledge of the commodities in the industry and must have worked with policy holders

Underwriting skills at policy holder level

Must have excellent communication and relationship building skills.

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NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management