Junior Business Support Specialist

Role Details:

The successful candidate will be responsible for supporting the Reconciliation Centre of Excellence (RCoE) team in the delivery of both daily operational and strategic initiatives. This includes managing and distributing work requests, maintaining and updating priorities on the Jira dashboard, and ensuring the efficient execution of team activities.

The role requires a strong client-focused approach, taking ownership of client needs and proactively communicating any service events that may impact their daily operations. The individual will be expected to build and maintain strong client relationships, while also providing training and support to both new and existing users of the Accurate Reconciliation Tool.

Qualifications, Skills and Experience

Relevant qualification in Finance, Accounting, Information Systems, or a related field.

2-3 years’ experience within a finance, reconciliation, accounting, or operational support environment.

Strong understanding of General Ledger and Trial Balance reconciliation processes.

Excellent analytical, problem-solving, and investigation skills.

Strong stakeholder management and communication abilities.

Experience with on work management platforms.

Experience with reconciliation systems.

Knowledge of SQL and database querying would be advantageous.

Ability to manage multiple priorities in a fast-paced environment.

Technical Competencies/Automation:

Design, create, and maintain automated matching rules within the Accurate Reconciliation Tool.

Monitor and optimise automated matching performance to achieve and maintain targets within Service Level Agreement.

Analyse reconciliation trends and recommend enhancements to improve efficiency and control effectiveness.

Utilize SQL knowledge, where applicable, to support rule creation, data analysis, and process automation.

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

This role resides within the Group Finance Enablement Team. The person will be responsible for interacting with the Accurate Reconciliation Tool Stakeholders.

Support the Reconciliation Centre of Excellence team in the delivery of daily operational and strategic objectives.

Act as a primary point of contact for Accurate Reconciliation Tool stakeholders and support related business processes.

Manage, distribute and execute work requests and maintain team priorities through the Jira dashboard.

Build and maintain strong client and stakeholder relationships.

Communicate service events and operational impacts to stakeholders in a timely and professional manner.

Deliver training and support to both new and existing users of the Accurate Reconciliation Tool.

Run, analyse, and distribute various accounting, reconciliation, management, and technical reports.

Support account onboarding, take-on activities, and process implementation projects.

Investigate incidents, exceptions, and imbalances between General Ledger accounts and Trial Balances.

Identify opportunities for process improvement and automation within reconciliation processes.

Collaborate with business, finance, and technical teams to resolve reconciliation-related issues.

In addition, the individual will be responsible for designing, implementing, and maintaining automated matching rules to achieve and sustain an 80% automated match rate across all Accurate accounts. A solid understanding of SQL will be advantageous, as it can be used to develop and enhance automated matching logic and reconciliation processes.

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management