Frontline Supervisor - South Coast

Dis-Chem Pharmacies require a Frontline Supervisor for their South Coast store. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.

Essential:

Grade 12 / Matric

Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor

Sound numerical skills

Computer literate – MS Office

Willing and able to work retail hours.

Advantageous:

Certificate in Computer Literacy

3 years’ work experience, with 1 year supervisory experience

Working knowledge of SAP

Manage and report all customer compliments and complaints to management.

Ensure branch queues flow smoothly.

Pay attention to the manner in which customers respond to cashiers, and act accordingly.

Manage the shorts and overs at the points of sale, including floats.

Manage discrepancies at the point of sale.

Authorise line voids, tender ups and price overrides.

Manage refunds and returns transactions according to Dis-Chem operating procedures.

Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).

Ensure accurate document control by checking the following:

Drop registers

Documents verification

Customer documentation

Correct handling of the gloats as per our standard operating procedures.

All other documentation related to till operations

Ensure back shopping and returned goods are handled correctly.

Ensure all outgoing stock/items/scripts are scanned.

Train and assist new cashiers