Technical & Compliance Officer

The Technical & Compliance officer ensures product safety, regulatory compliance, and quality by executing compliance checks, audits, assessments, and issue resolution across all products and suppliers

Essential:

Degree in Food Science, Food technology, Dietetics, Nutrition, Biochemistry, Microbiology, Consumer Science or related field.

2-5 years’ experience in technical, compliance, quality assurance, regulatory or related retail, manufacturing or pharmacy roles.

Food safety or quality system auditing is an advantage.

Regulatory Product Compliance

Ensure product compliance through conducting checks including but not limited to labelling, formulation, registrations, and regulatory.

Ensure vendor compliance through conducting site visits, audits, assessments and reporting.

Ensure product marketing material and in store collateral compliance.

Support NPD processes by ensuring compliance and safety standards are met.

Investigate product issues, complaints, and quality concerns

Stakeholder Engagement

Work with suppliers, regulatory bodies, and internal stakeholders to resolve compliance issues.

Support the Technical Compliance Manager in audits, testing, and reporting.

Collaborate with NPD, Category and marketing teams on product approvals.

Governance and risk

Ensure adherence to regulatory requirements and compliance standards. Accurately inform internal stakeholders of any new regulations.

Assist with product analysis programs, safety and quality assurance standards and procedures.

Maintain compliance records, trackers, documentation and reporting.

Identify and escalate product safety and regulatory risks.

Support recall and risk management processes

Handle of complaints and queries related to scientific, QA, technical and regulatory matters

Support and input to sustainability projects

Compliance coverage and accuracy.

Issue resolution time.

Audit and inspection coverage and outcomes.

Data and documentation accuracy