Finance & Insurance Managers - Cape Town area (Western Cape)

We are seeking experienced, customer-focused Finance & Insurance (F&I) Managers to join our dealer network in Cape Town (Western Cape). The successful candidates will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies.

The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers.

Key Responsibilities

Finance & Insurance Sales

Facilitate vehicle finance applications through approved financial institutions.

Present finance and insurance solutions tailored to customers' needs.

Promote and sell value-added products (VAPs), including:

Extended warranties

Service and maintenance plans

Tyre and rim insurance

Scratch and dent cover

Credit life insurance

Asset protection products

Tracking and telematics products

Other approved dealership products

Maximise F&I gross profit while maintaining ethical sales practices.

Meet customers to discuss finance and insurance options.

Clearly explain finance agreements, costs, interest rates, and contractual obligations.

Ensure customers understand all products before signing agreements.

Deliver a professional and compliant customer experience.

Compliance & Governance

Understanding of the compliance governing the retail industry would be an advantage.

Knowledge of the NCA, CRA, FAIS, FICA.

Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)

Possess the relevant Continuous Professional Development points within the stipulated time-frames

Valid South African driver's licence

Grade 12 (Matric)

Credit Management Diploma would be advantageous

In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Proven track record in achieving finance and insurance targets.

Experience working with major South African finance houses.

Knowledge of OEM dealership systems and processes.

Knowledge

• The successful candidate will be measured on:
• Finance penetration %
• Insurance penetration %
• Value-added product penetration
• Gross profit per deal
• Deal funding turnaround time
• Compliance audit results
• Customer Satisfaction Index (CSI)
• OEM F&I performance standards
• Bank approval ratios
• Accuracy of documentation

• Exceptional negotiation skills
• Sales and closing ability
• Financial analysis
• Relationship management
• Customer service excellence
• Strong communication skills
• Attention to detail
• Administration and document management
• Time management
• Problem-solving
• High ethical standards